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Global capability centres have evolved to build stakeholder trust, overcome siloed approaches and streamline cross-border businesses – all while enabling the parent organisation to do what it does best. We at PwC India, have bundled our vast offerings into an ‘as-a-service’ model, to get a head start in today’s dynamic landscape.
From process partners to process owners, GCCs have grown to operate at various maturity levels carrying out basic back-end support operations to driving cutting-edge technological innovations, steering comprehensive portfolios as centres of excellence (CoEs), influencing economies and talent to grow together.
At PwC, we enable GCCs throughout their lifecycle, tailored to specific needs, by focusing on each stage of the evolution. In Stage 1, the ‘Setup’ phase, our comprehensive offerings begin from ideation and extend to assisting in the seamless establishment of GCC-setup-as-a-service.
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Top trends shaping the GCC landscape
Transitioning into Stage 2, the ‘Assist’ phase is dedicated to supporting GCCs in their growth journey, providing strategic guidance and operational support to fuel their expansion. As GCCs mature, we pivot towards Stage 3 to ‘Reinvent’ and ‘Transform’, addressing unique needs – including carve-out scenarios. This entails enhancing local market presence, fostering strategic alliances and harnessing disruptive technologies to create distinctive value propositions for organisations.
Our approach is not just about facilitating growth, but enabling GCCs to thrive and lead, fit to the specific culture, industry and dynamics of parent organisations by offering our vast industry experience, consulting expertise and technical capabilities encompassing tax, legal, risk, technology and management consulting services.
Dive in further to understand our take on GCCs.
Case study wins by PwC
- An investment services group wanted to set up an in-house capability centre.The team required a collaborator well-versed in India’s GCC environment and proficient in providing numerous services such as location evaluation, facility management, recruitment, HR policy formulation, compensation assessment and payroll administration. Our team collaborated with real estate and recruitment industry experts to establish the GCC, conducted compensation comparisons to industry norms for the client, and aided with recruitment and payroll operations. The project resulted in a one-stop solution for an end-to-end GCC setup that capitalised on local market knowledge.
- An insurance firm has revamped its India GCC to enhance its digital capacities. PwC India is supporting this transformation by aiding the GCC in adopting automation and data governance standards, as well as fostering advancements in artificial intelligence and machine learning capabilities.
- A multinational bank needed to overcome bottlenecks in its GCC operating model that were exacerbated by fragmented business, system, and data architecture. A group of experts from PwC India devised an extensive strategy for the GCC staff, focusing on integrating innovative technologies and prioritising a people-centred approach to manage change. They also formulated a long-lasting plan that includes a structured leadership engagement model, along with assisting in establishing a CoE for enterprise resource planning (ERP) software. This initiative aims to enhance in-house expertise and minimise operational expenses for the GCC.
- PwC India collaborated with the GCC of a software company to reconfigure its operating model around data and customer insights. The outcome of this endeavour was a deeper customer engagement through data-driven customer insights and strategic planning.
- A retail manufacturing giant wanted to revamp its record-to-report (R2R) finance business process, undertaken through the ‘SMART’ R2R initiative. With focus on strategic, measurable, achievable, relevant, and time-bound (SMART) objectives, the project aimed to streamline and enhance the efficiency of financial operations. PwC India supported the company in establishing a fit-for purpose operating structure within R2R finance, standardisation of processes and optimisation through technology adoption. The project also resulted in improving digital maturity, book closure efficiency, and financial reporting accuracy.
Our GCC capability also extends to other industries like automotive and manufacturing, energy and utilities, healthcare, pharmaceuticals and life sciences, government and public sector and real estate.
The next decade is expected to see a multifold growth in output and employment for India’s Automotive GCCs. These organisations are fast moving towards becoming centers of excellence and innovation for the Global Automotive industry.
Kavan Mukhtyar
Partner and Leader – Automotive, PwC India
The DPDP Act 2023 is a significant leap in the right direction as it establishes the rights and duties of data principals – the owners of data – and the obligations and liabilities of data fiduciaries who collect, store and process the data.
Sivarama Krishnan
Partner and Leader – Risk Consulting, PwC India and Leader, APAC, Cybersecurity and Privacy
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