At the heart of crafting a strategy lies optimising processes. By mapping out all operations from start to finish and taking into consideration factors like appropriate staffing levels, managerial oversight and governance structure, companies can promote cooperative workflows within the GCC, while integrating the essential technology. In formulating the strategy, a business case is constructed, which includes analysing financial forecasts, operational advantages and risks tied to establishing the GCC.

Evaluating the developed business case is crucial for process optimisation. Feedback from the scope and feasibility study plays a major role the creation of a personalised operating model. Furthermore, assessments of the ecosystem and risks refine the model to meet business requirements.

Implementing a robust change management system ensures a solid implementation plan amid potential positive or negative effects. Organisations expanding into India must thus assess growth parameters and select suitable states and locations for sustainable operations.

The GCC establishes its unique value proposition and defines key performance indicators (KPIs) for efficient monitoring. Talent acquisition and retention plans are developed, detailing the organisational structure and job roles to enhance workforce skills through training and onboarding. A phased implementation plan, with activities and milestones, further helps identify interdependencies and allocate resources effectively.

During the transition phase of establishing an offshore centre, the fit-gap analysis helps in aligning GCC functions with the parent organisation’s expectations. Moreover, assessing office space needs and selecting the optimal location sets the foundation. Detailed planning, including office layout creation, procurement, and IT setup, is essential. This is followed by the recruitment process which focuses on seamless onboarding to align employees with organisational goals and fosters unity.

Understanding each organisation’s unique characteristics and operational needs is extremely important. By engaging stakeholders to identify pain points and expectations, GCCs can align their processes with company goals. Moreover, tracking business cases based on collected data provides actionable insights for informed decision making.

Evaluating digital readiness helps identify technology gaps and enhancement opportunities, thus improving efficiency. Revisiting and refining the operating model ensures optimal GCC performance, considering cost-effectiveness, governance and communication. Furthermore, soliciting and analysing employee feedback and reviewing organisational relationships facilitate knowledge sharing and strategic alignment.

This process lays the groundwork for future strategic alterations and implementations.

Involving essential stakeholders in GCC visioning workshops and data collection interviews is essential for crafting a strategy that aligns with the company’s goals. Subsequently, a comprehensive talent evaluation process, reassessment of the business case and strategy development are carried out to guarantee the smooth integration of capabilities. Additionally, a thorough examination of the operating model, vendor/partner contracts and process ownership are undertaken to ensure the seamless implementation of the strategy.

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  • Procurement Optimisation
  • Vendor Optimisation
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