PwC | India

Salesforce

PwC India is a global strategic consulting partner of Salesforce and is one of the leading implementation partners for Salesforce India for large, complex business transformation projects. The Practice comprises of 200+ Salesforce-skilled resources working on value-driven engagements for diversified industries in India. Working with the PwC network of firms globally, we also strategise and support multi-national engagements.

Our credentials are validated in the transformational work we have executed with some of the largest business houses in the country, across sectors like e-commerce, real estate and steel manufacturing.

Our CoE-based delivery model provides clients with access to PwC salesforce experts (across all Salesforce clouds), solution architects, business analysts, testing professionals and developers focused on building and delivering enterprise-class business solutions. We also have the capability to provide complete project oversight with the help of our experienced project and program managers.

Key service offerings

Sales & Service Cloud

Sales, Service & Platform Cloud Implementation

Implement solutions that are maintainable and scalable
Design & build interaction channels that maximise productivity
Provide analytics that track key industry metrics

Lightning Framework

Lightning Framework Expertise

Provide impact analysis and implementation services for existing classic UI customers looking to migrate to lightning.
Provide design and implementation services around declarative and code-based customisation using the Lightning framework

Integration & Middleware tools

Integration and middleware tools

Provide design and implementation services for point-to-point integration as well as integration using middleware – Dell BOOMI, Fiorano, SAP PI and more
The capability covers real time integration using web services (SOAP/REST) as well as batch mode integration using flat files
Integration capability – Mulesoft expertise

Marketing Cloud & Mule soft capability

Marketing Cloud Implementation

Implement personalised email marketing solutions
Help customers to adopt digital marketing by adding mobile to email and social campaigns
Connect social media to sales and service

AI Cloud & Heroku Expertise

Suggest ways in which Einstein AI can be used to make sales, service and marketing processes more intelligent and intuitive
Use measurement outcomes like predictive scoring, forecasting
Build custom apps hosted on Heroku platform, integrated with Salesforce

Mobile App, Steelbricks, CPQ

Mobile App, Steel bricks and CPQ

Design immersive, mobile ready UI/UX
Build custom mobile Apps using Salesforce SDK for iOS and Android
Configure and customise Steelbricks
Configure-Price-Quote tool (now Salesforce CPQ)

Capabilities: Mobile first transformational approach

Our Business Transformational driven approach focusing on experience and enabling them through a Mobile first environment is our approach to ensure:

Convergence of information and performance management
Alignment of business processes and functions
Providing lasting business transformation delivering sustainable improved performance.

We are not only an IT partner

We are differentiated from other providers by our unique model of blending competency, industry and software platform.

Methodology & toolkits

PwC leverages leading practices, industry benchmarks and our learnings to build a robust and flexible methodology to help our clients.

Global knowledge reach

Our teams are always up-to-date with global trends through our industry research group that continuously trains and upgrades knowledge.

Salesforce 1 (Mobile 1st approach)

The ability to conceptualise enterprise IT design and leverage the Salesforce platoform on a handheld device helping a mobile workforce, thereby, meeting customer requirements.

Solution accelerators on salesforce

Deploy WhatsApp Business Accounts with Service Cloud to respond to customer queries or create tickets. Implement automated customer journeys using WhatsApp as a channel to manage communication streams tied to service cases. Keep all communication data in sync with Salesforce integration and directly update cases with customer responses in WhatsApp.

Differentiators

No need to create and deploy custom mobile apps for customer service. Everyone already has WhatsApp on their smartphone
Integrated data and tools for faster and smarter messaging
Industry leading trust and security as conversations as encrypted
Use chat bots for complex conversations and enhanced customer engagement

Paper-based loan application forms

to

online applications

Back-office loan processing time delays

to

end-to-end process digitisation and document checklists for faster loan closure

Unhappy customer leading to business losses

to

customer delight

Turnaround time in days

versus

turnaround time in minutes with the Digital Lending Platform

Sales Pipeline & Opportunity

Create and track progress of sales pipeline
Identify up-sell/cross-sell opportunities

Quotation

Pre-configured products, bundles and pricing
Customised pricing and volume discounts
Manage channel and distributor pricing

Optimise Workforce

Optimise, schedule and assign jobs
Reserve appointments based on real time inventory check
Use activity templates for field force

Customer Satisfaction

Effective case management
Omni-channel routing
Automation with macros

Customer Management

Lead accounts and contact management
Get a 360 degree view of customers
Liaise with the partner community

Capabilities – The right mix of functional and technical strength

Contact us

Anjumara Syed

Salesforce Leader, PwC India

Tel: +91 98 5057 2124

Office Worldwide

India Offices

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