The age of agentic artificial intelligence (AI) is upon us. And we at PwC India are helping enterprises keep pace and transform by creating smart, intelligent and autonomous systems across the entire business value chain. By leveraging generative AI (GenAI) and large language models to integrate human expertise and agentic capabilities, we help organisations unlock unmatched speed, accuracy and efficiency. Our agentic solutions enable faster ROI, enhanced compliance and improved customer experience across business functions.
While humans posses creativity, emotional intelligence, contextual and situational adaptability, empathy and ethical reasoning, and social and cultural intuition, agentic AI brings high-speed execution, scalability, accuracy, 24/7 availability without fatigue, and cost efficiency at scale.
Make smarter decisions and stay ahead of the curve
Simplify complex decision making in real time
Eliminate inefficiencies and standardise workflows
Reimagine customer experience
Accelerate enterprise reinvention
Drive measurable impact for their end customers
Achieve better compliance
Empower their people
Strategy and operating model
Centre of excellence (CoE) and governance setup
Determination of suitable technology
Perform datadriven analysis to identify areas and opportunities for agentic automation
Design and develop agents that meet defined requirements
Deploy agents within the target environment
Continuously improve agents through targeted training to enhance capabilities
Ensure long-term effectiveness and reliability of agents
Input connectors and channel integration
Process prompt library
Agents’ skills
Tools and plugins
User interface (UI), agentic orchestration and execution at scale
Monitoring and analytics
Sector-specific solutions
Agentic governance framework
Business strategy and adoption
Tech enablement
Human capital
Finance
Supply chain
Contact centre
Brand and marketing
Financial services (FS)
Health industries
Retail and consumer
Technology, 
Manufacturing
We have built these IPs and assets using our extensive automation experience, industry and AI knowledge, so you can boost your automation journey.
Digital workmate for intelligent document processing
Agentic governance-in-a-box
RAG assistant for customer query resolution
Agentic automation software development lifecycle (SDLC) framework
Agent performance dashboard
Agentic knowledge management portal
Email automation for trading and supply operations
Agentic-powered SOP optimisation solution
GenAI-powered digital assistant
to transform processes and deliver value at scale.
“Intelligent Automation Bytes” is a knowledge series where Sumit Srivastav Partner and Leader, Intelligent Automation, PwC India will be engaging in some interesting discussion with members from the industry. Together, they will be providing a view about how the Intelligent Automation landscape is evolving, where organisations can find opportunities to improve operational efficiency, free up human intellect and enhance customer experience as a result.
As the future of automation is headed towards agentic-driven transformation, the quality of process data will determine the level of success organisations can achieve on this journey. Sumit Srivastav, Partner and Leader of Intelligent Automation at PwC India, and Rohan Narayana Murty, Co-Founder and CTO at Soroco India Private Limited continue the interesting discussion about how organisations can securely harness process data and improve the performance and potential of their agentic systems.
The success of an organisation’s Agentic transformation journey depends on the quality of data generated from various processes, be it interaction data or transaction data, amongst other factors. With the age of agentic automation upon us, organisations need to harness process data to create smarter agents that can reason independently and provide human-like responses with actions. Join us as Sumit Srivastav, Partner and Leader of Intelligent Automation at PwC India, and Rohan Narayana Murthy, Co-Founder and CTO at Soroco India Private Limited, discuss the role of process data and automation in fueling agentic powered automation.
Sumit Srivastav, Partner and Leader of Intelligent Automation at PwC India, and Ankur Kothari, Co-Founder and COO at Automation Anywhere continue the exclusive discussion about the transformative capability of Agentic Process Automation and how can organisations harness its power to reinvent themselves.
With the pace at which the technology landscape is changing, we may be standing at the cusp of an intelligence revolution and APA can prove to be a game-changer for enterprises. Join us as Sumit Srivastav, Partner and Leader of Intelligent Automation at PwC India, and Ankur Kothari, Co-Founder and COO at Automation Anywhere discuss the evolution of the automation landscape and the unique capabilities of APA to redefine global enterprises.
GenAI is ushering in a new era of transformation in the business world. Sumit Srivastav, partner and leader of intelligent automation at PwC India, Harish Thimme Gowda, head of automation strategy at Merck Group and Suman Jha, head of digital transformation at Tesco Business Solutions, explore how GenAI-driven automation is revolutionising centres of excellence across industries worldwide.
With the magnitude of changes organisations face today, the impetus to reinvent is intensifying. Hence, business leaders are focusing not only on their business model, but also on the operating and technology models that enable it, including adoption of generative AI to help them stay ahead of the curve. Join our leaders from PwC India and PwC US as they discuss how CEOs can embrace continuous reinvention and thrive in this age of disruption.
With changing consumer behaviour, stressed supply chains, rising costs and other trends reshaping India’s retail and consumer sector, how can businesses continue to remain competitive? Join our panelists' Ravi Kapoor, Partner and Leader, Retail and Consumer, PwC India, Sumit Srivastav, Partner and Leader, Intelligent Automation, PwC India, and Vivek Sharma, Global Head, Hyper Automation, Unilever, as they discuss the current and future trends in the sector and how organisations can innovate through automation.
In the race to reinvent themselves, organisations across the world are accelerating the adoption of intelligent automation and new-age technologies. This has led to an urgent need among top executives to maximise the benefits of these new technologies and minimise the risks. PwC India's leaders in intelligent automation share how they help their clients navigate the challenges businesses face in the age of disruption and deliver efficient solutions.
We stand at an interesting juncture of technology evolution where automation and Artificial Intelligence (AI) are transforming the anatomy of organisations. With appropriate guardrails in place, automation technologies could prove to be key in determining the future of organisations. Sumit Srivastav, Mahesh Parab, Ritesh Jain, and Hariprasad Gajapathy, leaders from Intelligent Automation, PwC India, discuss this and more.
Sumit Srivastav, Partner and Leader, Intelligent Automation, PwC India, and Punjit Malhotra, Senior Director, Shared Experiences & Digital Transformation India Domain Lead, Retail Banking, NatWest Group talk about how digitisation is essential for future-proofing organisations.
Intelligent Automation solutions are creating unimaginable changes in the way organisations are transforming themselves. Sumit Srivastav, Partner and Leader, Intelligent Automation, PwC India and Sunil Mehta, Partner, Financial Services, PwC UK discuss how firms can reinvent themselves through digital transformation.
Intelligent Automation is the use of software bots with Artificial Intelligence and Machine Learning capabilities to handle manual and repetitive processes efficiently by mimicking user actions. With Intelligent Automation solutions, enterprises can quickly accelerate their automation across both transactional and judgement-intensive activities. IA encompasses integrated RPA capabilities assisted by a wider suite of automation technologies such as Smart Optical Character Recognition (OCR), Natural Language Processing/Generation (NLP/NLG), chatbots and analytics.
Software robots (bots) that can mimic a human worker. RPA bots can communicate with multiple systems, manipulate data, trigger responses and complete rule-based tasks in a workflow.
Labor-intensive repetitive activities that need significant amount of data processing benefit through RPA, which generates quick returns without the need to change existing systems.
Extracts text characters from a digital file, enabling scanned documents to become text-searchable. It is format-agnostic and provides high flexibility and intelligence, which brings it closer to human-like recognition.
Smart OCR allows users to quickly automate data capture from unstructured data formats/inputs and maintain the high level of accuracy required, acting as a critical piece in the puzzle of end-to-end automation.
Simulating human like conversations with users, both internal and external via text-based (chatbots) or voice (voicebots) assistants to create personalised user experience and automate conversations at scale.
Conversational AI leverages natural language technologies to engage in dialogues with users to capture context, identify intention and provide intelligent responses.
Pilots seldom fail but programmes seldom scale!
Automation programmes should be in perfect congruence with organisational strategy to be successful, sustainable and scalable.
PwC’s Intelligent Automation Impact Centre empowers enterprises to Scale@Speed. The IA Impact Centre is backed by differentiated assets and accelerators developed after 20000 man hours of investment by our most experienced practitioners.
Our Operating model handbook, IA delivery playbook, proprietary frameworks and global thought leadership, along with other artefacts, act as a comprehensive guide to run a programme right from strategy through execution.
The vision and mission for an enterprise shape the strategic imperatives.
Intelligent Automation programme needs to be fully aligned to these imperatives to ensure its success and to ensure strategic top-down sponsorship
Automation brings big organisational change. With digital workforce coming in, roles and career paths will inevitably be redefined. To reduce the unease that comes with reorganisation, it is essential to focus on strategic people outcomes rather than tactical technology adoption
Many organisations fall into the trap of making an intuitive decision while determining which processes are to be automated and how, instead of conducting an objective analysis. Identifying right automation opportunities based on holistic assessment criteria and choosing the right framework for the identified processes underpins the success of the programme.
An automation programme creates some unique risks with respect to the organisation’s procedures, controls, technology, privacy, security and regulatory compliance. A robust governance structure to enforce the guidelines, standards, risk-controls, and monitoring is essential for an IA programme to scale without jeopardising interests of key stakeholders.
Performance metrics should reflect how the organisation perceives success. Reducing costs is only a starting point. Employee engagement, customer satisfaction and other business outcomes such as increased accuracy contribute to increasing the return on automation investments.
Selection of the right IA tool into the technology stack of the enterprise is dependent on the process landscape and technology environment. What fits one enterprise may not fit another. Furthermore, selecting the right combination of cognitive technologies can help organisations continually optimise business processes.
