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Unlocking value through digital adoption
PwC and WalkMe
Go-live is just the start-real value comes from what happens next.
In today’s digital landscape, many organisations still struggle to turn technology investments into real business value. Even after successful system implementations, issues like low user adoption, inconsistent process execution, and fragmented support can limit the impact of transformation efforts. That’s where we come in. We help you harness WalkMe, SAP’s digital adoption platform, to turn investments in technology into real business value by addressing adoption and execution challenges.
To understand how we help organisations realise value through WalkMe, it’s important to start with the key questions that shape successful digital adoption.
Why digital adoption?
Traditional training and support models were designed for one-time system rollouts, not for today’s fast-changing, multi-application environments. Static training content quickly becomes outdated, support materials sit outside the flow of work, and users are expected to remember complex steps long after go-live. As a result, organisations often see inconsistent process execution, workarounds, higher support demand, and slower realisation of transformation value.
Effective digital adoption focuses on enabling users while they work — helping them complete tasks correctly, follow standard processes, and build confidence within enterprise systems. This shift from classroom-led or document-based enablement to contextual, in the moment support is now critical to driving sustained adoption, compliance, and productivity at scale.
To address these challenges, organisations are investing in digital adoption platforms like WalkMe to embed real-time guidance and insight directly into enterprise applications. This enables teams to reduce reliance on traditional training, gain visibility into system usage, and continuously improve adoption, compliance, and process performance.
How can PwC help lead your excellence journey with WalkMe?
We bring together WalkMe’s digital adoption capabilities with deep industry knowledge, process transformation experience, and data-driven execution. We help organisations design, deploy, and scale WalkMe across critical applications, business processes, and employee journeys.
Our role goes well beyond implementation. We work with clients to align digital adoption with business priorities, whether the focus is ERP transformation, shared services efficiency, faster onboarding, stronger compliance, or better end-user experience. From identifying friction points to designing role-based guidance and setting up governance for continuous improvement, we help make adoption part of everyday work. The result is better engagement, more consistent processes, and stronger business outcomes over time.
Leader speak
Digital transformation creates value only when people adopt technology confidently and use it as intended. Our team of experts helps you bridge the gap by bringing real-time guidance, automation, and insight into the flow of work and connecting these capabilities to business priorities, process performance, and change outcomes. Together, we help organisations move beyond implementation to drive measurable adoption, stronger compliance, better user experiences, and sustained operational value at scale.
Our differentiated service offerings - Driving sustained value across the transformation journey
From adoption to impact: Delivering value at every stage
We help organisations realise the full value of digital transformation by embedding adoption, enablement, and insight into everyday work through WalkMe. Our differentiated approach supports users at every stage — from early awareness to confidence and mastery—ensuring technology investments translate into consistent process execution, faster adoption, and measurable business outcomes. We go beyond implementation to establish digital adoption as a continuous, data-driven capability aligned to business priorities.
Setting the foundation for successful adoption
We help organisations create early awareness and readiness for change by aligning leadership messaging, vision, and benefits articulation with user needs. Using targeted communication and WalkMe-enabled touchpoints, we reinforce the “why” behind the transformation and prepare users before they enter new systems.
Key Outcomes
- Clear visibility of role‑specific changes and responsibilities
- Reduced resistance and confusion
- Stronger early engagement
Helping users start strong from day one
We design onboarding journeys that combine role-based enablement within application guidance using WalkMe. This ensures users can access the right information, tools, and support exactly when they need it—without relying on static training materials or external documents.
Key Outcomes
- Faster onboarding and time‑to‑productivity
- Reduced dependency on classroom training
- Consistent execution of core processes from initial use
Real‑time guidance at the point of work
We embed real‑time guidance, smart prompts, and automated assistance directly into enterprise applications using WalkMe. This helps users execute complex tasks accurately, follow standard processes, and complete work efficiently—without breaking their flow.
Key Outcomes
- Fewer errors and rework
- Higher compliance with standard processes
- Improved user productivity and experience
Making adoption measurable and actionable
We leverage WalkMe’s analytics and insights to help organisations understand how systems and processes are actually used. We identify friction points, drop‑offs, and workarounds, and translate these insights into targeted improvements across processes, guidance, and change interventions.
Key Outcomes
- Visibility into user behavior and adoption trends
- Data‑driven decisions to improve performance
- Continuous optimisation of user journeys
Embedding adoption as a long‑term capability
Beyond go‑live, we help clients establish governance, operating models, and continuous learning mechanisms to sustain adoption over time. WalkMe‑enabled self‑help, quick reference support, and automation help maintain momentum as organisations scale new processes and technologies.
Key Outcomes
- Sustained adoption post go‑live
- Reduced dependency on reactive support and helpdesk
- Scalable, repeatable digital adoption capability
What makes us different
We help organisations turn WalkMe into a strategic engine for value creation — not just a guidance tool. Our approach blends digital adoption expertise, industry insight, and transformation delivery to unlock measurable, sustained impact across the enterprise.
- Strategic adoption, not just deployment
We align WalkMe with core business priorities such as ERP transformation, onboarding acceleration, and compliance improvement. - Designed for enterprise scale
We architect, deploy, and scale WalkMe across complex applications and employee journeys to deliver consistent, repeatable adoption. - Insight‑led performance improvement
We translate user‑behaviour data into actionable insights that drive higher process accuracy, compliance, and workflow efficiency. - Value beyond go‑live
We help organisations build a long‑term digital adoption capability that continues to deliver measurable business value long after implementation.
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