Driving a future-ready HR transformation for a leading general insurer in India

Industry

BFSI (general insurance)

Client

Universal Sompo General Insurance (USGI)

Our role

End-to-end HR transformation and digital enablement

The situation

USGI has embraced continuous transformation to strengthen capabilities, enhance customer experience, and build future‑ready operations.

Recognising that people and technology are central to growth, USGI partnered with us to modernise its HR ecosystem through a unified, cloud‑based Oracle HCM platform. This integrated solution simplifies processes, delivers sharper workforce insights, elevates employee experience, and creates a scalable, intelligent HR function in line with the company’s long‑term ambitions.

Key transformation opportunities:

Creating a unified workforce data platform: USGI aimed to establish a single source of truth that would improve workforce visibility, strengthen reporting, and enable leadership with real-time, data-driven insights.
Simplifying and strengthening governance: The organisation sought to integrate HR applications and automate workflows to improve process consistency, strengthen governance, and enhance audit readiness.
Reimagining employee experience: The client envisioned a seamless, digital-first employee journey—from recruitment and onboarding to learning, performance, and career growth.
Driving operational excellence through automation: The transformation aimed to simplify payroll, attendance, leave management, and workforce administration by reducing manual interventions and improving accuracy.
Building a scalable HR foundation: The organisation required a modern cloud platform capable of supporting future expansion, evolving business needs, AI-driven capabilities, and continuous innovation.

“Successful digital transformation is built on strong partnerships, a shared vision, and disciplined execution. As part of Universal Sompo’s broader digital transformation journey, modernising our HR ecosystem was a strategic priority to create a scalable, integrated, and future-ready platform. PwC worked collaboratively with our business and technology teams to deliver a solution that established a strong foundation for future innovation. We value PwC’s collaborative approach and commitment to delivering sustainable business outcomes.”

Vikram JainChief Technology Officer and Business Transformation, USGI

The solution

The programme combined Universal Sompo’s strategic vision with our deep transformation expertise to establish a unified, cloud-based HR ecosystem supporting the complete employee lifecycle.

The transformation established a unified cloud platform supporting the entire employee lifecycle across the organisation through the implementation of key Oracle modules. Beyond technology implementation, the programme focused on standardising HR processes, adopting industry-leading practices, simplifying employee experiences, and enabling intelligent automation.

We developed an integrated ecosystem connecting attendance, payroll, and business applications, enabling seamless data exchange and reducing manual dependencies. An innovative employee day regularisation solution further enhanced employee experience. Together, the transformation established a future-ready HR platform that combines integrated digital capabilities, intelligent automation, and employee-centric design to support Universal Sompo’s long-term business strategy.

“At USGI, our vision was to create a connected, data‑driven, and employee‑centric HR ecosystem to support the evolving needs of our business and workforce. Partnering with PwC helped us combine deep transformation expertise with our unique context, resulting in a modern digital HR foundation that enhances employee experience, strengthens agility, and equips leaders with real‑time insights. HR today stands as a true strategic enabler of USGI’s long‑term growth.”

Priti SinghChief People Officer, USGI

The impact

Strengthened compliance: Integrated systems with automated provisioning and audit trails reduce risk, improve governance, and ensure regulatory readiness.

360-degree employee lifecycle view: Consolidated visibility into role history, skills, learning, performance, compensation, transfers, and separation records strengthens workforce planning and career development.

Data-driven decision-making: A single source of truth provides leadership with real-time workforce insights, enabling faster, more informed decisions and improved organisational agility.

Mobile-first HR access: Oracle HCM’s mobile app empowers employees and managers to access HR services anytime, anywhere, enhancing engagement and productivity.

Key features driving the transformation

Learning and development roadmap: Structured learning paths, competency frameworks, certifications, and reskilling initiatives build a future-ready workforce.
Organisational hierarchy visibility: Digital representation of reporting lines, spans of control, and approval hierarchies improves clarity and governance.
Talent and succession planning: Identification of critical roles and high-potential employees strengthens leadership pipelines.
Skills and competency management: A mapped skills inventory supports capability building and workforce planning.
Employee and manager self-service: Expanded digital workflows reduce HR dependency and empower employees.
Workforce planning and analytics: Predictive insights on attrition, hiring demand, and productivity enable proactive workforce strategies.
Performance and career growth integration: Stronger linkage between goals, reviews, rewards, and mobility drives career progression.
Employee engagement and pulse feedback: Real-time sentiment capture informs action planning and strengthens culture.

Looking ahead

With a modern, integrated HR ecosystem in place, Universal Sompo is well-positioned to support future growth, workforce agility, and operational excellence. Leadership now benefits from real-time workforce insights, enabling more proactive and data-driven decisions, while employees experience a seamless, digital-first workplace that enhances engagement and productivity. Beyond addressing current business needs, the transformation has established a scalable foundation for continuous innovation, enabling HR to operate as a strategic partner in USGI’s long-term growth journey.