Sunday, 22 June 2025: According to PwC India’s report “Catalysing value creation in Indian global capability centres” India GCCs have progressively developed into a key driver of the country’s economic growth. As per the report, during FY20-24, India GCCs generated value at a weighted average CAGR of 10-11% for their respective headquarters (HQs). Such compounding of value-growth has happened despite GCCs managing a relatively small part of their HQs global processes. Our research indicates that during FY25-29, India GCCs are expected to grow value for their HQs at a weighted CAGR of 11-12%.
The survey findings are based on in-depth interviews with close to 250 senior executives – covering GCCs and their HQs of both product and service-based companies. The aim was to examine the value contribution of GCCs and capture perspectives on the challenges faced by GCCs and their HQs in aligning with the larger strategic and operational goals.
Commenting on the future opportunity for GCCs in India, Sanjeev Krishan, Chairperson, PwC in India, said, "In the context of India’s growth story, it is important for GCCs and their HQs to co-create a shared definition of value, invest in joint decisions, and build a culture of collaboration. GCCs must see complete alignment with their HQs - not as a one‑time fix, but as a sustained leadership imperative.”
To maximise their potential in enhancing value creation, GCCs and HQs need to ensure alignment in areas such as resource allocation, performance measurement and governance, through more open communication on defining value and processes to achieve it, robust cross-functional collaboration, and shared recognition of success. Doing so has the potential to increase value generation growth of GCCs by an estimated weighted average CAGR of 3-4% over and above the 11-12% they are expected to achieve during FY25-29. This indicates that value generation by GCCs can go up to 14-15% for FY25-29 with complete GCC-HQ alignment.
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About Khaitan & Co
Khaitan & Co is one of India's oldest full-service law firms. Founded in 1911 by Debi Prasad Khaitan, the firm has locations in Kolkata, New Delhi, Bengaluru, Mumbai, Chennai, and Singapore. The law firm has been a trusted adviser to leading business houses, multinational corporations, global investors, financial institutions, governments, and international law firms.
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