Serving Resilience With A Long Shelf Life - Case Study | PwC India


A leading quick-service restaurant gets a roadmap to enhanced cybersecurity robustness. Learn how PwC India enabled the client to achieve an optimal security maturity index and elevated its existing cybersecurity frameworks and practices.

A robust cybersecurity framework is an integral part of any business. It is crucial for strengthening security posture, enabling businesses to operate securely and facilitating expansion. As a global quick-service restaurant (QSR) with an expanding footprint in India, the client wanted to strengthen its cybersecurity mechanisms for operational excellence and to enhance trust among its growing consumer base across multiple cities in India. Its vision was to bolster its cybersecurity framework in alignment with global standards and demonstrate tangible improvement in its security maturity index.

The client’s business is highly digital-led, which made cybersecurity core to its everyday operations. The company faced issues with its low-security maturity score, which was not aligned to a leading security standard and also below the desired score as per its internal global security standards. Additionally, it needed to bridge the gaps in its information security practices, and to remediate them with a comprehensive cybersecurity transformational programme that would enhance its security posture.

Playback of this video is not currently available


How did PwC India help?

PwC India’s community of solvers developed a strategic roadmap for an information security transformational programme. To attain the desired security maturity score, we initiated action on seven workstreams as the first of a three-year roadmap, aimed at transforming the client’s cyber and information security practices and aligning them with a leading security standards framework. This included a governance framework, security training programmes, diverse management divisions, and a disaster recovery assessment and roadmap.

Next, we extended these efforts beyond the allocated eight new workstreams by strategically identifying key areas slated for the third year and bringing them forward for immediate redressal.

We played a pivotal role in addressing gaps within the company's security framework. Our team provided strategic recommendations to enhance the current security infrastructure, transforming an existing programme into a resilient and robust information security programme aimed at safeguarding the client from imminent cyberthreats. This tailored programme not only strengthened the confidentiality, integrity, and security of the company's data assets but also cultivated a culture of security awareness and compliance adherence.

By incorporating our key recommendations, the client has notably enhanced its security maturity score, bolstered customer trust and upheld its esteemed global reputation.

Securing the future of business – our impact

Together with the client, we were able to achieve the following outcomes for their business:

  1. Enhanced security posture: Designed the company’s information security policies and supported in implementation of security practices.
  2. Improved information security maturity score: Helped improve the security maturity score significantly, in alignment with the client’s global security standards.
  3. Better efficiency: Supported the implementation of strategic solutions and recommendations in line with the client’s global practices, improving the overall efficiency of all workstreams.
  4. Enhanced customer trust: Contributed to establishing a secure customer environment, safeguarding sensitive data and fostering trust.
  5. Maintained global reputation and loyalty: Cultivated and preserved a strong global reputation and customer loyalty through consistent recommendations and enhanced trustworthiness in business practices.

Together, we secure and safeguard the future.

Follow PwC India

Required fields are marked with an asterisk(*)

By submitting your email address, you acknowledge that you have read the Privacy Statement and that you consent to our processing data in accordance with the Privacy Statement (including international transfers). If you change your mind at any time about wishing to receive the information from us, you can send us an email message using the Contact Us page.