Supply Chain and Operations Transformation

Overview

Never have supply chains experienced as much disruption as in the recent past. Organisations are seeking an integrated real-time view of their supply chains with their ecosystem of suppliers and customers. Hence, there is a need for organisations to reimagine their supply chain transformation strategy to become transparent, connected, resilient and autonomous. The pressures in today's volatile and disruptive world have made it incumbent on organisations to leverage digital capabilities across AI, ML, RPA and advanced analytics as they collaborate with their supplier partners and customers. Investments in supply chain transformation is an imperative for digital champions across the value chain of procurement, logistics and planning as they look to build trust while delivering sustained outcomes in terms of improved revenue and optimised costs and working capital while maintaining resilience and compliance.

PwC India’s supply chain transformation solutions provide a tailor-made roadmap for your journey.

Video 08/05/23

Supply chain control tower

Sudipta Ghosh, Partner – Supply Chain Transformation, and Leader – Data and Analytics, PwC India, and Nitin Soundale, Partner – Supply Chain Transformation, PwC India, discuss supply chain control towers and the need for end-to-end visibility over supply chains for improved decision-making.

11:04
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Supply chain resilience

Ajay Nair, Partner and Leader – Supply Chain Transformation, PwC India and Sudipta Ghosh, Partner – Supply Chain Transformation, and Leader – Data and Analytics, PwC India, talk about the importance of building resilience in supply chains.

11:51
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Our solutions

PwC’s Supply Chain Transformation Solution delivers business outcomes to clients leveraging our proprietary BXT approach of "human experience-centric transformation" along with our technology and analytics embedded propositions.

Integrated planning transformation

  • Balance supply and demand
  • Segmented digital supply chain

Procurement transformation

  • Reimagine source to pay digital operating model and process

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1:42

Supply chain solution: Building resilient supply chains

Logistics transformation

  • ​Network redesign
  • Optimise transportation and warehousing operations/cost
  • D2C enablement

Supply chain resilience​

  • Embedded with tax and ESG considerations

Smart control tower

  • ​​Drive visibility
  • Transparency
  • Collaboration and creative pro-active supply chain operations

Benefits

Business Outcomes

Improved revenue

Revenue growth
8-6%
 

Inventory optimisation

Reduced procurement cost
6-10%

Reduced logistics cost

Reduced logistics cost 
8-12%

Reduced material/services cost

Inventory optimisation
16-20%

Risk Integrated

Efficiencies in network, logistics and procurement

Efficiencies in network, logistics and procurement

Strategic SC risk management - disruptions

Strategic SC risk management - disruptions

Contracts, supplier risk

Contracts, supplier risk

Technical alliances

Our team at PwC India, a leading professional services firm in supply chain transformation, in collaboration with Kinaxis, a global leader in real-time supply chain orchestration with its Maestro® platform, are strengthening their strategic alliance to help organisations drive concurrent, agile and resilient supply chains.

PwC India’s deep functional expertise across integrated business planning, S&OP transformation, and supply chain redesign, combined with Kinaxis’ industry-leading concurrent planning platform, enables enterprises to move away from siloed planning towards real-time, end-to-end decision-making.

Alliance value proposition

  1. This partnership is uniquely positioned to help clients:
  2. Transition from sequential to concurrent planning
  3. Enable real-time scenario simulations for risk and disruption management
  4. Drive cross-functional alignment across demand, supply, inventory and finance
  5. Achieve faster decision cycles with a single orchestrated planning platform

PwC India and Kinaxis will jointly:

  1. Target industries with high volatility and complex supply chains (CPG, Pharma, Automotive, Industrial Products)
  2. Offer rapid value-led implementations leveraging pre-configured accelerators
  3. Enable control tower-driven transformation journeys
  4. Co-invest in client workshops, demos and proof-of-value programs

PwC believes that the Kinaxis platform adds depth to their capability to deliver real-time, agile supply chains. Working together, they bring a differentiated, industry aligned approach delivering measurable business impact to their clients.

The collaboration is expected to bring the best of our advisory and implementation expertise together with Kinaxis defining features around supply chain resilience

Our supply chain transformation services team at PwC India is collaborating with Blue Yonder, a leader in digital supply chain and omnichannel commerce fulfilment, to help clients achieve AI-driven, autonomous supply chains at scale.

PwC India’s transformation-led consulting approach combined with Blue Yonder’s Luminate Platform, powered by AI/ML and predictive analytics, enables organisations to optimise supply chain planning, execution, and fulfilment in an increasingly complex environment.

Alliance value proposition

Together, PwC India and Blue Yonder deliver:

  1. End-to-end supply chain orchestration from planning to execution
  2. AI-powered forecasting and replenishment
  3. Optimised warehouse and transportation management
  4. Enhanced omnichannel fulfilment and customer experience
  5. What makes this alliance distinctive is the ability to connect planning intelligence with execution excellence, enabling closed-loop supply chains.

The alliance will focus on:

  1. Retail, consumer and manufacturing sectors
  2. Driving platform-led transformations leveraging Blue Yonder’s unified architecture
  3. Delivering modular, scalable implementations to accelerate ROI
  4. Building digital supply chain centres of excellence

PwC expects that the principles of AI at the core of supply chain execution as envisioned by Blue Yonder brings clients the possibility to transition to a more predictive and autonomous operation. Partnering with PwC, Blue Yonder will benefit from the industry expertise and advisory depth that they have established with clients.

PwC India, a global Leader in providing enterprise transformation services and GEP, a visionary provider of procurement and supply chain software and services, are investing in expanding their strategic alliance to deliver next-generation procurement transformation powered by AI and cloud-native platforms.

PwC India’s industry centric sourcing, procurement operating model and transformation capabilities, combined with GEP’s award-winning GEP SMART™ (procurement) and GEP NEXXE™ (supply chain) platforms, taken together with the path-breaking GEP Quantum Intelligence (Qi) enable organisations to drive cost efficiency, agility and digital procurement excellence.

Alliance value proposition

The partnership brings a differentiated offering focused on:

  1. End-to-end source-to-pay transformation
  2. Unified procurement and supply chain visibility
  3. AI-driven spend analytics and sourcing optimisation
  4. Enhanced supplier collaboration and risk management

The alliance stands out through its ability to combine technology, managed services, and transformation expertise into a single integrated value proposition.

PwC India and GEP will jointly:

  1. Target enterprises looking to modernise procurement operating models
  2. Enable rapid cloud adoption through GEP’s unified platform
  3. Bring category-led transformation playbooks
  4. Offer managed services and digital procurement as-a-service models

The PwC – GEP partnership is expected to build on the strengths of the two parties. GEP enhancing PwC’s ability to deliver intelligent, agile procurement ecosystems that go beyond cost savings to deliver strategic value. PwC strengthening GEP’s ability to go deep into client’s scenarios and context to bring exceptional business outcomes, across industries.

Leading management consulting and professional Services firm PwC India and Coupa, a global player in Business Spend Management (BSM), are establishing a strategic alliance to help organisations achieve greater visibility, control and value across enterprise spend.

PwC India’s deep expertise in finance transformation, procurement, and operating model redesign, combined with Coupa’s cloud-native BSM platform, enables organisations to unify procurement, invoicing, expenses, and supplier management into a single intelligent spend ecosystem.

Alliance value proposition

Together, PwC India and Coupa provide:

  1. End-to-end business spend management transformation
  2. Real-time visibility into enterprise-wide spend
  3. Data-driven decision-making using community intelligence
  4. Improved compliance, savings and supplier collaboration
  5. The alliance is differentiated by Coupa’s community intelligence model, which leverages anonymised spend data across organisations to drive smarter decisions.

The alliance will:

  1. Focus on CFO and CPO-driven digital finance and procurement transformations
  2. Target industries seeking spend visibility and compliance at scale
  3. Deliver phased, value-driven deployments
  4. Expand into sustainable procurement and ESG-linked spend management

Together PwC and Coupa are aligned in their vision to deliver measurable and sustained business outcomes for their clients. They will leverage their combined expertise and depth to unify and optimise spend across the enterprise, creating transparency and unlocking the full potential of a transformation around procurement and spend.

Our team at PwC India collaborates with o9 Solutions, a premier AI-powered integrated business planning platform, to help organisations build connected, resilient and sustainable value chains at scale.

PwC India’s deep expertise in end‑to‑end supply chain transformation, integrated business planning (IBP), S&OP, network and inventory optimisation, combined with o9’s cloud-native Digital Brain platform, enables enterprises to move from fragmented, spreadsheet-driven planning to a unified, AI-driven decision-making environment.

Together, PwC and o9 help clients sense demand earlier, respond faster to disruption, and orchestrate decisions across commercial, supply chain, finance and sustainability functions.

Alliance value proposition

This alliance is uniquely positioned to help clients:

  1. Implement a single, integrated planning platform across demand, supply, inventory, revenue, and S&OP/IBP
  2. Use AI/ML and knowledge-graph powered analytics to improve forecast accuracy and demand sensing
  3. Run real-time scenario planning and what-if simulations to manage risk, disruption, and volatility
  4. Break silos between commercial, supply chain and finance teams for truly integrated business planning
  5. Drive margin, service level and working capital improvements through better decision orchestration
  6. Embed sustainability into planning – optimising for cost, service, and ESG metrics simultaneously

What makes this alliance distinctive is the ability to combine PwC’s transformation-led approach (strategy, operating model, process, change and value realisation) with o9’s Digital Brain platform to deliver measurable business outcomes, not just technology deployments.

PwC India and o9 will jointly:

  1. Focus on complex, volatile value chains in consumer and retail, pharma, industrial, automotive and high-tech sectors.
  2. Anchor IBP / S&OP and supply chain transformation programmes on o9’s integrated planning platform
  3. Use proven accelerators to deliver rapid, value-led implementations with lower delivery risk
  4. Build digital control tower and end-to-end planning use cases to demonstrate value early
  5. Co-create workshops, demos and proof-of-value engagements to quantify impact upfront

PwC India and o9 will jointly help organisations build a single, integrated planning environment that connects demand, supply, inventory, revenue and sustainability decisions. By combining PwC’s transformation expertise with o9’s AI‑native Digital Brain platform, the alliance will enable earlier demand sensing, faster response to disruption and truly integrated business planning across commercial, supply chain and finance. Together, they will help clients move from reactive, spreadsheet‑driven planning to proactive, insight‑led decisions that improve margins, service levels, working capital and ESG performance.

Our enterprise and procurement transformation services team at PwC India collaborated with Ivalua, a global leader in cloud-based spend management, to enable organisations unlock the full value of digital procurement.

PwC India’s deep expertise in sourcing, procurement operating model redesign, risk and compliance, and broader finance transformation, combined with Ivalua’s unified Source-to-Pay (S2P) platform, enables organisations to move beyond transactional procurement towards a strategic, insight‑driven and collaborative procurement function.

The alliance is geared towards helping enterprises gain end-to-end visibility across spend, suppliers and risk, improve control and compliance, and drive sustainable value creation from procurement.

Alliance value proposition

Together, PwC India and Ivalua enable clients to:

  1. Implement an integrated source-to-pay platform covering sourcing, contracts, supplier management, procure-to-pay and invoicing
  2. Achieve real-time visibility and control across all categories of spend
  3. Enhance supplier collaboration, performance and risk management through a single supplier 360° view
  4. Drive savings through better category management, sourcing optimisation and contract compliance
  5. Improve user experience and adoption with intuitive, configurable workflows
  6. Embed ESG, sustainability and risk considerations into sourcing and supplier decisions

The alliance is differentiated by combining PwC’s transformation-led approach (strategy, TOM, governance, change and value tracking) with Ivalua’s highly configurable platform to deliver procurement ecosystems that are both standardised and tailored to each client’s context.

Market approach

PwC India and Ivalua will:

  1. Target enterprises modernising their procurement and S2P landscape across industries such as manufacturing, consumer and retail, financial services, infrastructure and public sector
  2. Deliver value-led, modular implementations that allow clients to digitise priority areas first and scale rapidly
  3. Use category and industry playbooks to accelerate time-to-value and ensure measurable outcomes
  4. Co-design transformation roadmaps and proof-of-value initiatives that clearly demonstrate benefits in savings, risk reduction and compliance

PwC India and Ivalua will jointly help organisations build a fully digital, integrated source‑to‑pay ecosystem that delivers end‑to‑end visibility, control and compliance across all spend. By combining PwC’s strengths in procurement strategy, operating model redesign and change management with Ivalua’s unified, highly configurable S2P platform, the alliance will enable better supplier collaboration, stronger risk and ESG management, and sustained savings through improved category management and contract compliance. Together, they will transform procurement from a transactional function into a strategic value driver for the business.

PwC India and SAP collaborate to help organisations design and implement an integrated planning backbone using SAP Integrated Business Planning (IBP) alongside SAP S/4HANA (including ePP/DS and aATP), SAP Transportation Management (TM), Extended Warehouse Management (EWM) and SAP Analytics Cloud (SAC).

PwC India brings a holistic supply chain transformation approach that spans strategy, operating model, process, technology enablement and change management. Combined with SAP’s integrated digital supply chain suite, this alliance enables agile, responsive and insight‑led planning across demand, supply, inventory, distribution, logistics and manufacturing.

Alliance value proposition

Together, PwC India and SAP IBP help clients:

  1. Build an integrated planning platform covering demand, supply, inventory, S&OP and production
  2. Optimise inventory investment and buffers using multi‑stage inventory modelling and analytics
  3. Improve forecast accuracy through statistical forecasting, ML‑based demand planning and demand sensing
  4. Balance demand and supply with integrated S&OP and mid‑ to long‑range capacity planning
  5. Enhance order promising and supply commitment using a ATP and responsive planning
  6. Improve end‑to‑end supply chain visibility with SAP IBP, TM, EWM and SAC dashboards and alerts

Market approach (PwC India + SAP IBP)

PwC India and SAP IBP will jointly:

  1. Deploy an integrated SAP planning and execution stack (IBP, S/4HANA, TM, EWM, SAC) aligned to business priorities
  2. Use PwC’s quadrant‑based supply chain transformation framework to link segmentation, planning and execution
  3. Leverage accelerators (process and leading‑practice repository, KPI library, standard integrations) for faster value delivery
  4. Focus on targeted KPI uplift (forecast accuracy, stock‑outs, OTIF, inventory days, planning adherence)
  5. Support clients across multiple industries with scalable, demonstration‑led adoption and change management

Why PwC India & SAP IBP

  1. Deep SAP IBP experience: 12+ SAP IBP implementations across 9+ industries (pharma, chemicals, agrochemicals, F&B, cement, consumer goods and more).
  2. Specialised team: 150+ supply chain professionals across technology implementation and process consulting.
  3. Integrated approach: Sustainability‑aligned supply chain design, value‑driven delivery, programme management and post go‑live support.
  4. Strong enablers: Proven accelerators, standard integrations, KPI frameworks and “planning as a service” and governance models.

Together, PwC India and SAP IBP provide a value‑driven, future‑ready path to transform supply chains into agile, data‑driven and sustainable operations.

Powering Smarter Decisions with Agentic AI

PwC India’s Agentic AI capabilities, powered by its Intelligence Warehouse and Knowledge Graphs, help organisations unlock AI at scale with deep enterprise context.

By creating a structured Enterprise Context Layer that maps entities, relationships, KPIs, rules and guidelines, PwC enables AI agents to reason consistently, orchestrate complex workflows and deliver context-aware recommendations.

With state-of-the-art multi‑agent frameworks, end-to-end observability and proven reductions in hallucinations, development time and cost, PwC transforms raw operational data into decisions and automated actions.

This governance-ready, explainable AI foundation is industry-agnostic and accelerates impactful, responsible AI adoption across complex business environments.

Reimagining Source‑to‑Pay with Agentic AI

Reimagining Source‑to‑Pay with PwC and Leah’s intelligent, connected agents—elevating procurement performance while keeping human judgement at the centre.

Transform procurement with AI agents designed for the real complexity of Source-to-Pay.

Built in exclusive partnership with Leah, PwC’s Agentic Procurement Solution combines pre-built agents, expanding use cases, and Agentic OS to help organisations streamline workflows, improve decision-making, and create scalable, human-led automation across procurement.

AI-powered supply chains: Building resilience amidst volatility

Global supply chains are navigating unprecedented disruption, turning resilience into a strategic imperative and opportunity for competitive advantage. AI—especially agentic AI—is accelerating this shift by enabling real-time insights and proactive decision-making. The future lies in reimagining supply chains as agile, AI-driven engines of growth and sustained value.

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Amneet Singh - SCM

2:01
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Demystifying AI in the ever-evolving supply chain landscape

 

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The India opportunity: Developing resilient electronics supply chains

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