Digital Asset Management Solution

The Digital Asset Management Solution (DAMS) is a next-generation intelligent automation platform that transforms IT operations, and virtually eliminates over 90% of human labour costs, and ensures highly available IT systems and processes.

DAMS overview

Digital Assets Management Solutions delivers a single, unified system, software and interface for automating an enterprise's IT infrastructure, applications, and processes that includes monitoring, event handling, ticketing and remediation. DAMS bases its actions on business rules from deep domain knowledge, guided machine learning and artificial intelligence to take precise and intelligent actions to keep the businesses running at peak performance.

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The current IT conundrum

The IT managed services market is getting disrupted from two angles. Digital agendas are pushing customers to move more and more to the cloud and most recently, to the public cloud. This changes the expectations of the managed services providers. The second big disruption is the wave of automation. While IT service providers have talked about automation forever, not much progress has been made in this space. Primarily because the business model was based on labour arbitrage. But now, customers are demanding more automation and are looking for fresh solutions from new players that can really accelerate their adoption of cloud and also bring in AI and machine learning to automate everything in the L1 service desk and slowly move up the chain into L2 and L3 services as well. DAMS is positioned to take on this new requirement from customers. We are disrupting the managed services market by bringing in the intelligent automation.

What Digital Asset Management Solution's systems and software offers

digital asset management solution

Automated management for applications and infrastructure, with automated monitoring, incident management and problem management

digital asset management system customisation

Platform built on intelligent automation with customisable levels of automation

digital asset management (dam) multi-cloud

Executive, multi-level, multi-cloud dashboards

digital asset management software templates

100+ ready-to-deploy automation templates for common recurring incidents

digital asset management system - ITSM complete lifecycle automation

Integration with ITSM tools for complete lifecycle automation

digital asset management ticketing solution

Ticket enrichment and prioritisation for problem tickets

digital asset management multi-channel support

Multi-channel support through AI chatbots, email, IVR, SMS, etc.

Key features 

Artificial intelligence combined with automation

Technologies such as AI, machine learning, NLP natively learn from logs, email and knowledge base, better identify causes of incidents and recommended solutions. Combined with automation DAMS minimizes human intervention to provide better response and resolution time.

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Built for the cloud

Natively supports multi-cloud, hybrid cloud and data center environments ensuring security, scalability, and performance for critical enterprise application workloads.

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Consolidated dashboard

Creates a unified view resulting in increased visibility into overall IT operations with utilization and cost metrics along with tracking of real-time automatic resolution of incidents

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Chat bots

Convenient channel to procure real-time information on ticket status, infrastructure utilization and SLA breach to help end-users, resulting in 24/7 monitoring and operational support.

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Differentiators

DAMS is built on the cloud platform and natively supports a multi-cloud environment. It leverages technologies like machine learning and AI to minimise the human intervention in terms of monitoring, event handling, ticketing and remediation. By using reinforced learning methods, it slowly improves the accuracy of automated fixes as and when the issues arise. It's built in continuous learning system creates virtual models of the infrastructure using live data and offers predictive and prescriptive solutions.

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Contact us

Vijay Kannan

Director, Digital Services, PwC India

Tel: +91 80 4079 4008

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