Quality & Inspection Solution | Technology Solutions - PwC India

Overview

In this era of competitive pricing with stringent timelines, maintaining quality within the specified timelines and cost structure is a major concern. As per our industry interactions and understanding, large infrastructure projects face quality-related problems leading to an increase in Cost of Poor Quality (CoPQ), which affects their execution. According to our estimate, a typical large infrastructure project involves 10,000 inspections with approximately 0.5 million man-hours consumed.

Quality and Inspection Solution can be used for clients/contractors and private/government organisations who are implementing projects in the Infrastructure and Manufacturing domain. This solution is sector agnostic and can be implemented for any sector such as Manufacturing, Railways, Roads, Airports, Power, Transmission, among others.

PWC’s Quality and Inspection Solution - Overview

Our Offerings

Quality is an important factor when it comes to any product or service and is one of the main pillars of the project management triangle, which includes time, cost and scope. Quality management and tracking is essential for successful businesses that aim to exceed their customers' expectations. It also forms the basis of an efficient business that aims to minimise waste, optimise profitability and operate at high levels of productivity.

  • Inspection at vendor works
  • Site stores inspection
  • Inspection during construction
  • Approval of Quality and Inspection Plans
  • Raising of inspection call by the supplier or contractor
  • Assigning inspections and providing clearances
  • Raising and closure of Non-Conformance Reports
  • Raising and closure of Deviation Requests
  • Raising and closure of Exemption Requests

Key features

Quality and Inspection Solution (QIS) is a web-based solution which can be used to track inspections at various stages of a project including inspection at vendor works, site stores and during construction. It provides a comprehensive solution for tracking all inspection activities including scheduling the inspection, executing the inspection, submission of compliances and reports, Deviation approvals, Non-Conformance approvals, and approval of Quality Plans, among others.

  • End-to-end tracking of inspection and quality control activities with access provided to all internal and external stakeholders from all devices
  • Easy to integrate with other processes of the organisation
  • The solution is based on Work Break Structure (WBS) hierarchy for capturing information and ensuring that the solution can be used across sectors through minor customisation
  • Manages multiple projects seamlessly, thus, removing the need of having multiple platforms

Transparency

By standardising the processes and ensuring timeliness and transparency in reporting, all stakeholders will work on the same set of data (“Single Source of Truth”), which will reduce frequent follow ups and ambiguity. It may result in a significant reduction of cost and time, with, approximately, 10%-25% saving expected in man-hours for the inspection process. It also develops and encourages quality consciousness through standardised processes, which can help achieve the desired level of quality. Better coordination enhances cooperation between stakeholders and ensures quality in delivery.

  • Easy to integrate with other processes of the organization such as engineering, procurement, construction, stores and finance for a comprehensive solution
  • Standardised quality and inspection process, which leads to more time spent on productive tasks
  • Transparency of information (“Single Source of Truth”) for all stakeholders, which reduces decision time and leads to faster issue resolution

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Data Security and Accessibility

Web-based solutions with security protocols ensure that they are accessible from anywhere. Role-based access ensures that the right information is available to the right stakeholder. The solution advocates a modern approach to quality control, where the focus is on improving the quality control process and aiding efficient utilisation of time and resources. It assists in tracking the entire process of quality and inspection from a single platform. The solution is based on Work Break Structure (WBS) hierarchy for capturing information, ensuring that the solution can be used across sectors through minor customisation.

  • Role-based workflows with clearly defined processes to ensure clearly defined roles and responsibilities
  • Brings together all the stakeholders to a single platform and maintains confidentiality of data through role-based access, ensuring that the right people have access to the right information
  • Maintains confidentiality of data ensuring that the right people have access to the right information

 

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Knowledge Management

This solution will also act as a data repository for all inspection-related documents and will provide easy access, whenever and wherever required. This data can also be used in the future for other tasks or projects.

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Reporting and Alerts

The solution has in-built reports for managing the entire quality and inspection process and helps the Project Team identify the key areas that require attention. Custom reports can be designed and configured according to the organisation’s requirement

Also, alert functionality provides the user with timely messages via SMS or email, to ensure no important timeline is missed.

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Benefits

  • Costs and timelines may considerably reduce by standardising the processes and ensuring timeliness and transparency in reporting. We have estimated, approximately, 10%-25% saving in man-hours during the inspection process.
  • Develops and encourages quality consciousness through a standardised process, which is helpful in achieving the desired level of quality.
  • Better coordination enhances cooperation between stakeholders and ensures quality in delivery.
  • Consumers are greatly benefited as they get quality output and value for money
  • Ensures optimal utilisation of available resources, thereby minimising wastage and inefficiency, and improving the bottom-line.
  • Improves reputation of the organization in the market and leads to increased brand and shareholder value.
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Sivarama Krishnan

Sivarama Krishnan

Partner, Leader - PwC's Technology Solutions, PwC India

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