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Payments Transformation

About us

With extensive experience of driving transformation across business, operations and technology verticals in the digital payments space, we make efforts to contribute towards a less-cash society. We are a dedicated payments transformation team of over 50 members, working on various strategic projects in the entire payments ecosystem. Our clientele comprises government entities, card schemes, large private and public sector organisations, and payment banks, FinTech players, payment intermediaries, and NBFCs across India and international markets such as Middle East, USA and Asia.

Our key offerings

Domestic Payment Scheme

We assist in designing and building national payment systems/companies like leading domestic card scheme set up in India.

Key activities

  • Design Business Applications, infrastructure 
  • Build solution for payments and collections
  • Creation of pricing/ commercial structure
  • Benchmarking with global best practices

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Business Review and build-out

Business review covers people, process, IT and controls leading to topline growth, bottom line reduction, improved customer experience and strengthened controls. We help payments business build-out with expertise in designing new product features, operational process, license for new application among others

Key activities

  • Product and pricing strategy
  • Capability assessment and building
  • Partnership requirements and economics thereof
  • Business model assessment covering synergies with existing businesses
  • Designing Digital payments roadmap

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Technology Advisory

  • We have assisted banks in integration of leading NFC based technology and tokenization for enhanced security.
  • We also assist in payment system vendor selection and deployment (CMS, Payment Hubs, Switch, etc.)
  • Conducting technology due diligence

Key activities

  • RFP preparation
  • Partner and vendor selection
  • Technology architecture design
  • Project management
  • Change management
  • Technology evaluation
  • Due diligence
  • Payments Analytics

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Operations Transformation

We assist clients in process review, gap analysis and re-designing of processes to help in cost optimization and enhance efficiency and effectiveness of their businesses.

  • Design Standard Operating Process (SOPs)
  • Create Business requirement document (BRDs)
  • Development of operating model
  • Assistance in process improvement
  • Formulating cost reduction strategies
  • Assessment of economics of partnership/outsourcing
     

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Transformation Program for Payments

PwC is deeply embedded into the FinTech ecosystem. We assisted multiple corporates in identifying and embedding innovative solutions from the best suited global startups

  • Enable partnership with FinTechs
  • Facilitate accelerator programs
  • Identify and prioritise innovation opportunities
  • Scan and scout for companies offering relevant solutions
  • Design engagement model for shortlisted companies
  • Embed the successful PoCs into business

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Entry into Indian payments ecosystem

  • Market assessment and entry strategy for global payment companies
  • Commercial Due Diligence for potential investments into existing players
    • Market assessment, sizing and potential
    • Insights about competitive landscape
    • Validated of business plan on the basis of industry, competition and historical
    • Commercial due diligence

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Cryptocurrency

A cryptocurrency is a digital or virtual token that uses strong cryptography to secure transactions. It is a decentralised digital asset that is stored on a distributed ledger, which is managed by consensus algorithms like proof of stake and proof of work.

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This report study highlights the future scope and growth of the PoS industry, backed by various factors like the need for digitisation in rural locations, expected higher usage of cards on PoS devices and offering of value-added services at such terminals.

Mihir Gandhi Partner and Leader, Payments Transformation, PwC India

Our key propositions

Toll

Toll

PwC assists banks and non-bank entities in creating and implementing e-toll solutions, we facilitate the project Management Office to ensure timely delivery

Transit

Transit

PwC facilitates project management and technical advisory for implementation of various transit related projects, including transit cards

Due diligence

Due diligence

PwC helps identify the right opportunities through:

  • Market entry or expansion strategy (India or International)
  • Commercial/Tech Due diligence of payment players (Buy or Sell side)
Network cost optimisation

Network cost optimisation

  • We help banks to optimise charges paid to Schemes (Mastercard, Visa)
  • We have developed cloud based tool for regular monitoring and insights on network cost
Smart City

Smart City

PwC has been the front runner in bringing policy level changes as member of steering committee for crucial decision making in India.

  • Enabling digital payments in Smart Cities
  • Discovery of payment use-cases
  • Cash-less transit solutions

Insights

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Contact us

Mihir Gandhi

Mihir Gandhi

Partner and Leader
Payments Transformation, PwC India

Geetika Raheja

Geetika Raheja

Executive Director, Payments Transformation, PwC India

Tel: +91 98 2046 6331

Zubin Tafti

Zubin Tafti

Executive Director, Payments Transformation, PwC India

Tel: +91 98 2035 8735

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