PwC is a leading management advisor to big telecommunications market players, including fixed, cable and convergent service providers; mobile operators; applications providers; network equipment suppliers; satellite players; tower operators; telecom regulators and licensors; and industry bodies.

PwC is positioned to service its clients’ needs in all major issues facing the industry today. As the industry evolves we continually refine and develop our points of view on the landscape, harnessing our teams together as required to respond to our clients most topical challenges.

Our telecom industry practice in India focuses on bringing together our Indian and global network resources around our clients’ needs, creating teams to help you respond to challenges around almost every dimension of your business.

With 200+ consultants exclusively servicing the industry, we are dedicated to delivering effective solutions to complex business challenges facing the telecom industry through our Advisory, Risk Assurance and Tax services.

Our experience in the telecom sector: Illustrative examples of recent projects in India

  • Asset Lifecycle Management: PwC assisted one of the leading communications providers with more than 1,60,000 sites in developing a robust process for network assets lifecycle management, which involved reviewing network assets, reconstructing a fixed asset register and processes around assets acquisition, maintenance and disposal.
  • Cyber Security: We were engaged to assess a cyber security framework to promote the protection of a company’s critical infrastructure.
  • Data Analytics: PwC assisted a telecommunications company to establish its future data analytics operating model.
  • Fit for Growth: We created this proven model for our client to unlock performance and manage cost more strategically, thus allowing them to cut costs and grow stronger at the same time.
  • Forensic Services: We were engaged to investigate unauthorised network configuration changes made in the telco to bypass traffic. We also helped the telco with a detailed data analytics review to help identify fraud-related red flags and operational inefficiencies and assisted in the case of disputes with vendor partners such as towers, application providers, equipment providers and call centres.
  • People and Organisation: PwC worked with clients to assess the skill set of their executives and assessed their sufficiency to fulfil their job requirements.
  • Deal Identification and Execution Advisory: We have advised clients throughout the deal continuum, including deal strategy, due diligence, corporate finance and valuation support. We also performed financial due diligences on several leading telecom services providers for Indian and global strategic clients.
  • Spectrum Auction Support: We helped a leading telecom operator with 3G and BWA auction support.
  • Programme Management Office: We established the PMO framework and launch plan of a telecommunications company that wanted to integrate its existing ERP tools with SAP.
  • Making Deals Successful: We have advised multiple clients in their post-merger integration initiatives covering integration management office, cross-functional matters and critical processes such as hire to retire, order to cash, procure to pay, IT, tax and regulatory to ensure synergy realisation and achievement of strategic deal objectives.
  • Capabilities Driven Strategy: We helped our telecom client to become more coherent and to gain a right to win in the highly competitive Indian telecom market by aligning their strategic direction to the capabilities that make them unique, and allowing them to create unique differentiation factors which helped them with their growth strategy.
  • Revenue Protection and Enhancement: PwC assisted some of leading CSPs, B2B communications providers and broadcasters in developing, implementing and operating leading frameworks and analytics to protect their top line and enhance the bottom line through cutting-edge processes, analytics and reporting and supporting tools.
  • Vendor Value Protection: PwC assisted some of the leading telecoms operators in optimising capex and opex spends on large networks and technology vendors through a robust review of contracts, embedding extensive vendor value governance and enhanced reporting and automation.
  • IT Security and Risk: We performed an information security and risk review for the second largest telecom service provider globally (by number of connections).
  • Internal Audit: We provided internal audit services to the largest telecom tower company in India.
  • Continuous Controls Monitoring: We provided continuous control monitoring services to the largest telecom operator in India.
  • SOPs: We performed end-to-end SOP development for a large telecom service provider in India with a presence in all circles across the country.
  • IFC/SOX: We performed a SOX review for the largest telecom service provider in India.
  • Legal and Stat Compliances: We performed legal and statutory reviews for the largest telecom operator in India.
  • International Compliances: We have provided international compliance services to a global IT and ITeS company.
  • Contract Management: We have deployed our contract management tool for one of the largest service providers in India
  • ERP Solutions: We assisted a digital service provider in configuring SOX controls (automated and manual) in SAP GRC. We assisted them through discussions with business in identifying the control parameters, filter criteria, and control owners and configuring the same in SAP GRC process controls.
  • Tower Site Quality Testing: We conducted destructive testing of civil work done at tower sites for one of the largest tower companies globally.
  • Enterprise Risk Management: We performed an enterprise risk management review for the leading integrated service provider in the Middle East.
  • Re-alignment/Structuring of Business:  We assisted a large telecom operator with the merger of their business with another telecom operator, involving tax opinions, evaluation of options, implementation support, and structuring of out-bound business acquired.
  • Litigation Support: We assisted a large telecom equipment supplier in a large tax litigation/dispute in the Tax Tribunal/High Court that involved briefing the senior counsel(s) on the intricacies of facts involved and the issues. We also supported them with preparing synopsis/re-joinders, developing arguments, etc.
  • Ease of Doing Business: We assisted one of the biggest tower operators in centralising TDS/withholding tax compliances and single service tax compliances compared to multiple compliances earlier.



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