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In this era of technology disruption, enterprises are under immense pressure to digitise operations, and they are gearing up for a future where human work can be augmented by software robots. Digitisation and automation continue to be the key business drivers across various sectors and industries globally, including government organisations, which have now jumped onto the automation bandwagon.
Enterprises are looking to build a digital workforce as part of their automation strategy by combining elements of robotic process automation (RPA), artificial intelligence (AI), optical/intelligent character recognition (OCR/ICR) and analytics to automate their business processes. While RPA technologies are capable of taking on low-value activities in a quick and efficient manner, the next phase is leveraging such automation technologies to deliver intelligent process automation (IPA).
This paper presents a case of a leading RPA product vendor and highlights latest developments in the RPA industry.