PwC’s SAP Leonardo Digital Experience Center (PLdeX): Helping customers create “Smart Enterprise”

Digital transformations are fuel to any organisation’s long term technology visions but identifying the business value which can be delivered, total cost of ownership and effort estimation still remains a grey area for CIOs due to vulnerability and understanding gaps of new technologies. This limits the technology growth to core ERP, CRM and SRM transformations. In order to bridge this gap and help customers solve important business problems using innovative technologies, PwC India is launching PwC SAP Leonardo Digital Experience Center (PLdeX) in Gurgaon. The Digital Experience center is the new way for business and customers to connect & understand the critical business challenges and design feasible solutions rapidly, ensuring minimum business disruption.

PLdeX brings diverse industry expertise and new age technologies under one roof enabling customers to strategize and execute digital transformations rapidly at reduced effort and cost to achieve milestones of long term IT vision.

Through PLdeX we help clients to take a closer look on the business value that can be delivered through digital transformations, impact on all related partners of organisation and expected direct or indirect returns on investments.

SAP Leonardo is the next generation cloud based open platform enabling business to perform Digital Transformations with access to micro services, open APIs and latest technologies which gives opportunity to utilize:

  1. Machine learning
  2. Internet of things
  3. Artificial intelligence
  4. Data Intelligence
  5. Block chain
  6. Big data

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PwC’s Leonardo Methodology

PwC’s Transform Methodology for Leonardo based digital innovation is a five step process:

  1. Strategy & Assess – Design led innovation 
    • Understanding through PLdeX events
    • Design thinking workshops
  2. Design – Digitisation Accelerator kits
    • Discover and design
    • Clickable interactive prototype at PLdeX platform
  3. Construct - Reimagine-Create-Validate
    • Functional prototype
    • Value assessment
    • Scenario design and Architecture
  4. Implement – Business case for Pilot
    • Develop and deploy proof of concept for customer use case
  5. Operate & review – Door to innovation path
    • Additional Leonardo Services to progress novel business or service models, scale up And pursue additional use cases

PwC’s Leonardo Engagement model

Scan - PwC’s Leonardo Engagement model


We level-set the participant group by exploring new knowledge, as well as making space for collaborative insights and exploring options. The outcome is a common platform for participants to engage from and an individual and collective level of buy-in necessary for success.

Identify - PwC’s Leonardo Engagement model


Identification of most impactful area and scenarios. Understanding the expected outcome and its impact in business.

Focus - PwC’s Leonardo Engagement model


Focus on user and business issues and the aim is not to finalize work, but to uncover enough detail that the group can identify what is standing in the way of creating and executing the solution.

Act - PwC’s Leonardo Engagement model


This phase focuses on what it will take to be successful. Primary to this is for the group to finalize the solutions and detail the plans to bring it into reality. Design a prototype and let the client understand the impact and explain them the big picture.

Pillars to PwC’s SAP Leonardo-led digital transformations’ success are:

  • Digital innovation: Make existing processes and applications smart, develop new applications based on the latest tech, and create brand new business models.
  • User-centric approach: Take a creative, human-centric approach to digital transformation with a design-led development process based on real end users and their needs.
  • Integration and scalability: Integrate with your enterprise architecture and seamlessly scale new business models post go-live on an open, extendable digital business platform.
  • Deep expertise: Collaborate with designers, business transformation consultants, and industry and technology experts to create the best solution for your company
  • Use Cases: Choose from pre-defined use cases or let us help you create a completely new use case that addresses a specific business challenge or opportunity. 
  • Working prototype: Walk away with a functioning, market-ready prototype and blueprint for implementation. We can also help you implement your prototype if you prefer.

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Sudipta Bandyopadhyay

Sudipta Bandyopadhyay

Partner, Technology Consulting - SAP, PwC India

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