With AI’s great power, comes great responsibility

To gain an understanding of the outlook towards AI in India, PwC conducted a comprehensive global survey between May and September 2019 eliciting nearly 1,000 responses from CXOs and decision makers from India and other regions. The respondents spanned across industries such as technology, media and telecom, financial services, professional services, health, industrial products, consumer markets, government, and utilities. The survey also included respondents across various business functions such as IT, finance, operations, marketing, customer service, sales, human resources, legal, risk and compliance.

Are AI solutions being widely deployed and used at scale?

A robust explainable approach for the development of AI-based solutions is an important driver for its adoption.

Are AI solutions working reliably in a desired manner?

Organisations are still not confident about implementing industrial AI solutions which can be embedded in the workflow of applications and help in the day-to-day decision-making process.

Are there any ethical, legal or accountability challenges for malfunctioning AI?

While the primary concern for both Global and India respondents is data privacy, for India respondents accountability is very critical.