50% of India leaders feel unsure about the future of work: PwC India survey

The survey highlights the need to put ‘people and culture first’ to build relevant, sustainable workplaces

• 50% of India leaders agree there is a need to plan for multiple possible futures around the workplace and workforce but cost pressure and the fear of setting a precedent holds them back from taking action.
• 48 % of India leaders agree it is very important to identify the potential risks associated with replacing human work with technology but are reluctant to create a culture of transparency.
  
• 54% of India leaders realise the importance of identifying the skills needed to keep pace with the changing times. However they are reluctant to take action due to competing priorities.

New Delhi, 23 February: India leaders increasingly agree that the workplace – which in the past was for the people – has now evolved into a workspace of the people and that the future will entail further reimagining of the workforce and work model. Aligning individual goals to organisational purpose has now become all the more critical with the pivotal role it plays in driving organisational growth in a hybrid world. Despite this realisation, cost pressures, competing investments or priorities, lack of systems and data, and organisational culture are the biggest inhibitors faced by India leaders in creating a more fit for future workplace. This is according to PwC India’s People and culture first: Transformation journey in the future of work report. It also reveals that the future of work involves tapping into talent virtually in Tier 2 and Tier 3 cities on the one hand, and leveraging the gig economy on the other.

The report further highlights the six no-regrets moves* identified by India leaders to prepare for the future of work and also presents the six imperatives** identified by PwC India to eliminate the blockers to workforce challenges and to future-proof organisations.

Chaitali Mukherjee, former Partner and Leader, People & Organisation and HR Transformation, PwC India said: “Earlier workforce challenges centred around broader areas of organisational design and capabilities woven in with organisational culture. But with the changing nature of the workplace, the challenges seem to be more employee driven, both globally and locally. At this juncture, it is important for all organisations across the world to prioritise leadership capabilities in order to orchestrate changes and move the needle in business.

Over the past two years, the pandemic has compelled leaders to question their choices on many aspects affecting their organisations, right from people to culture to technology. They have realised, as our report indicates, that along with strategic organisational intent and system optimisation, they also need to proactively act on workforce initiatives, build capability in a well-considered way, and, among other things, work towards making their culture more resilient in order to be future ready.”

For each of the six no-regrets moves*, PwC recommends six business imperatives** to eliminate the blockers to workforce challenges and future-proof organisations:

The imperatives mentioned above highlight the need to focus on the following three critical questions to action the six no-regrets moves that place people and culture first in the journey of transformation; answers to these questions will pave the way for the future of work:

1. Culture promotes innovation. Innovation drives growth: Are we valuing capability and culture to drive organisational performance and productivity?
2. Identifying relevant skill sets and upskilling will enable organisations to stay ahead of the curve. Are we readying ourselves for the ‘Skills Age’?
3. Cost pressures and competing investments/priorities are common issues for most organisations. Are we holding ourselves accountable for prioritising the right investment decisions?

“All of this entails a change in leadership perspective – now is the time for leaders to undergo a mindset change and understand that employees should not be fitted into a single frame or viewed through a homogeneous lens,” Chaitali added.

About the report:

PwC’s global Future of Work and Skills Survey sample size: Nearly 4,000 business and HR leaders across 26 territories and from organisations across diverse sectors participated in the global survey, of which 210 leaders were from India.

About PwC

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of  firms in 156 countries with over 295,000 people who are committed to delivering quality in  assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us  at www.pwc.com.

PwC refers to the PwC network and/or one or more of its member firms, each of which is a  separate legal entity. Please see www.pwc.com/structure for further details.

© 2022 PwC. All rights reserved.