Management Consulting - Technology, Media and Telecommunications


We help Technology, Media and Telecommunications (TMT) companies around the globe navigate through complex business problems to deliver operational, strategic, technological and financial effectiveness across the industry value chain. We have also helped them reshape strategies in the new normal and reinvent themselves in the era of digital disruption given the current Covid crisis. With consumer behavior constantly evolving and the Covid-19 pandemic proving to be a catalyst, the TMT industry overall has witnessed an interesting intersection.

Telecom operators continue to meet the increased demand of the customers in line with the changing needs and fulfil the requirements of the critical infrastructure. Operators around the globe are focused on improving their network resiliency and the impact of the pandemic on their network costs, particularly the investments in 5G and the new emerging technologies. The corporate sector recognises the imperative to digitalise the workplace enabled by various solutions such as cloud, automation and big data, which shape the market opportunity for the telecom companies. Technology is growing at a rapid pace in India and worldwide. In response to the global pandemic, Indian organisations have fast-tracked the adoption of digital transformation programmes. There has also been a shift in some of the upcoming digital trends such as 3D printing, artificial intelligence, blockchain, cloud computing, drones, internet of things, machine learning, robotic process automation, virtual reality, etc. The transformative effect of 5G and the unprecedented pandemic have created a notable shift in trends and consumer behaviour for the media and entertainment industry. The hardest impacted segments include entertainment and recreation, cinemas, theaters, airlines, hospitality, among others, which monetise through physical and social interaction. However, as people continue to stay at home, enterprises are expected to accelerate their pace of digitisation and segments such as over-the-top internet advertising and video gaming are likely to benefit. The sector witnessed multiple partnerships amongst technology B2B players, telecom operators and media companies as organisations strive to meet new consumer dynamics and shifting preferences for digital applications in an increasingly virtual world.

Technology, Media and Telecommunications

How can PwC help?

The TMT practice enables sustainable and profitable growth for clients while retaining their market leadership by helping them navigate complex business problems. Some of our key offerings include:

  • Asset lifecycle management: End-to-end asset lifecycle management solutions to provide organisation-wide control and visibility of assets, develop to-be ALM processes and governances and carve out ALM strategy and transformation.
  • Telco capex and opex optimisation and governance: Assist large global telcos in managing and optimising their capex and opex and build comprehensive governance frameworks for seamless execution of their network and technology spends.
  • Managed services vendor spend transformation: Vendor spend transformation for leading telcos to help achieve capex and opex savings, improvement in the network performance, faster network rollouts and effective vendor performance management.
  • Telco costing and pricing strategy: Telco Cost of production modelling across technologies (2G, 3G, 4G) and service lines (voice and data) to help achieve operational and cost savings and facilitate critical pricing decisions and strategy.
  • Business planning and strategy:
    ○ Operations performance KPI measurement and improvement
    ○ Revenue assurance and fraud management
    ○ Business process transformation to ensure industry-specific, strategy-based process redesign from organisations over processes to systems
  • PMO support: Extensive experience in programme and project management in managing large mandates, thus enabling them deliver key business outcomes.
  • Customer experience:
    ○ Assess and build a holistic digital insight framework capturing the KPIs at every stage of customer life cycle
    ○ Customer experience management in line with the industry best practices to improve customer experience at each touchpoint
  • Customer-led transformation: An array of integrated transformation offerings including customer strategy, customer value proposition, marketing transformation, etc., to help achieve accelerated business growth.
  • Human resource transformation- Help businesses to enable digital workplace enablement and enhance employee experience, improve leadership effectiveness, align organisation/ HR processes to meet identified targets and sustain/ improve the same through new-edge technology enablement.

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