Customer Consulting

We focus on delivering impact that is about both customer experience and organisational enablement

Sales transformation by re-engineering sales strategy, processes, capabilities, metrics and enabling systems

Marketing Effectiveness by redesigning customer segmentation and targeting strategies & marketing mix optimisation and pricing analytics

Service Excellence by redesigning customer service models and processes

Customer Experience design by customer journey mapping and digitally enabling the customer experience

Contact us

Deepak Malkani

Partner and Leader, Management Consulting, PwC India

Tel: + 91 22 6669 2216

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