- Multi-channel strategy: Working with the Contact Centre
It is of paramount importance to deliver superior services with differentiated experience, while aligning with the ever-changing customer preferences and needs. Thus, a multichannel strategy comes into play in this information-rich age.
- Socio-economic impact of mHealth: An assessment report for Brazil and Mexico
mHealth could enable an additional 28.4 million people access to the healthcare system in Brazil, and an additional 15.5 million to the same in Mexico, without having to add a doctor.
- Socio-economic impact of mHealth: An assessment report for the European Union
mHealth could save 99 billion EUR in healthcare costs in the European Union (EU) and add 93 billion EUR to the EU GDP in 2017 if its adoption is encouraged.
- PwC’s 5th annual digital IQ survey
When the going gets tough, the digital get going. Digital IQ is a measure of how well companies understand the value of technology and weave it into the fabric of their organisation.
- Corporate attitudes and practices towards arbitration in India
Commercial arbitration in India is witnessing a steady transition and resolution of domestic and cross border disputes is becoming more sophisticated. The survey shows that parties are increasingly choosing to resolve disputes away from the courts through arbitration.
- Invading privacy: Cyber crimes on the rise
With increasing dependency on technology — be it cell phones, tablets or laptops, a new breed of tech-savvy fraudsters is coming out with new and more innovative ways of carrying out cyber attacks, thus posing a new set of challenges.
- Financing for MSMEs: The eastside story
MSMEs suffer the high cost of credit which does not reach them on time. There is inadequate capital infusion compounded by insufficient data on credit requirement.
- The Indian FMCG sector: The innovation imperative
As Indian consumers become more global in their aspirations and desires, as they travel abroad and are exposed to global products, their appetite to consume products in their home market will only increase.
- An agenda for the Indian chemical industry to achieve leadership on sustainability
Though society places immense value on the utility of chemical products in day-to-day life, it has also become sensitive to the disturbing knowledge that chemical products can cost more than just the monetary price.
- Connected Life: The impact of the Connected Life over the next five years
Mobile technology is redefining our lives and making it increasingly connected. From health and education to transportation and smarter cities, the proliferation of mobile communication and a connected life is now well established and here to stay.
- Shale oil: the next energy revolution
Shale oil (light tight oil) is rapidly emerging as a significant and relatively low cost new unconventional resource in the US. There is potential for shale oil production to spread globally over the next couple of decades.
- Indian aviation: Spreading its wings
The size of the defence market in India, the government’s defence budget, the 30% offset clause, the Defence Production Policy espousing indigenisation and self-reliance seem promising for the private defence industry.
- DNA model for inclusive financial services: Executive summary
In order to achieve 100% financial inclusion all constituents, viz. the government, banks and businesses, need to play their respective parts.
- Leveraging IT: Transforming the T&L sector
PwC believes that IT has a big role to play in improving the efficiency of the supply chain and also meeting the ever-rising expectations of the user community.
- The Indian consumer sector: What’s the deal?
In this paper we focus on the areas corporates in the consumer sector need to consider when preparing for a domestic or overseas acquisition. We also highlight the areas that shareholders and management teams must look at when preparing for an equity divestment or raising funds.
- World Watch: Issue 1
News and opinion on governance, reporting and assurance issues affecting business today.
- India's North East: Diversifying growth opportunities
The north east region needs a comprehensive strategy for overall development. This paper presents a critical appraisal of the key economic indicators along with a detailed sketch of the opportunities in this region.
- Through the looking glass: Emerging trends
Social, mobile, analytics, and cloud (SMAC) trends indicate that businesss are becoming more digitised.
- Reflections: Indian private equity in 2012
Last year, without a doubt, was challenging for the private equity (PE) business in India. However, despite the challenges of 2012, the new year promises to be more positive.
- Building a social enterprise
Leading companies know that participation in social media is no longer an option, but a requirement. To ensure success, entry in social media must be a strategic decision. It requires adequate planning, resources and support.
- Tax Glimpses - 2012
A brief analysis of the pertinent judgements and noteworthy regulatory developments in corporate tax, mergers and acquisitions and indirect tax which took place in 2012.
- PwC view: Five trends to watch in telecom during 2013
Before we move to 2013, it’s worth revisiting our predictions for 2012. We find that we scored a tad higher than 3/5. Here’s what we predicted and what actually happened...