Emerging technologies can be used to generate better business results. Our report clearly indicates that IT and ITeS SMEs in India are interested, aware and excited about the current technological disruptions.
An interesting trend which emerged from our survey is that when we asked businesses to rank themselves, those businesses that ranked themselves high on, say, welcoming processes and standardisation also tended to rank themselves high on investing in people and culture and developing employee goals. The converse is also true.
In a nutshell, here are our key recommendations:
- The majority of IT/ITeS SMEs in India are aware of technological disruptions, but budget is a constraint. A clear demonstration of a potential use case has to be in place to ensure a good return on investment (RoI) on emerging technologies.
- The government could play an important role in structuring grants to support technology advancements.
- An amalgamation of SMAC technologies should be adopted by IT/ITeS SMEs in India to bring in operational efficiencies and transform customer experience, thus increasing revenue in the process.