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Intelligent Automation (IA) involves layering of automation and intelligent technologies, which transforms a traditional workforce into an Intelligent Enterprise. However, while IA underpins a digital workforce, it also results in certain new risks. It is expected that over the next decade, organisations will face a challenge in developing effective operating models to manage this human-machine interaction efficiently.
In this series on ‘Intelligent Automation Strategy’, we will share our point of view on management of key strategic considerations that has been refined and tested in the market, and has delivered value to our clients in multiple industries.
Our first publication sets the tone by establishing the concept of and the need for an IA operating model and by debunking certain myths in the market that hamper holistic adoption of IA by the C-suite.