PwC India introduces intelligent automation platform to transform IT operations

Oct 10, 2017

New solution eliminates 90% of labour costs and ensures highly available IT systems and processes

Bengaluru, October 10, 2017 PwC India today launched the Digital Asset Management Solution (DAMS), a next-generation intelligent automation platform that enables smarter, agile and more efficient management of IT infrastructure, applications and processes.

DAMS delivers a single, unified interface for automating an enterprise's IT operations that includes monitoring, event handling, ticketing and remediation. Designed to support a multi-cloud environment, the solution incorporates deep domain knowledge, machine learning and artificial intelligence in order to take proactive, precise and intelligent actions to keep businesses running at peak performance.

Ashotoosh Chand, Partner, Digital Services, PwC India said, “Most organisations today are moving from a cloud-first to a cloud-only strategy to reap the benefits of enhanced speed, efficiency and reduced costs. DAMS is strategically designed to cater to these new requirements of customers. With an in-built, machine learning based engine, DAMS enables companies to focus on growing their business, as we ensure highly available IT systems with a focus on automatically managing and securing their core IT assets.”

This solution incorporates multiple features that enable enterprise IT transformation including:

  • Automated monitoring, incident management and problem management
  • Customisable levels of automation
  • Executive, multi-level, multi-cloud dashboards
  • 100+ ready-to-deploy automation templates for common recurring incidents
  • Integration with ITSM tools for complete lifecycle automation
  • Ticket enrichment and prioritisation for problem tickets
  • Multi-channel support through AI chatbots, email, IVR, SMS, etc.

With DAMS, PwC India’s clients have witnessed significant benefits such as an improvement in Mean Time To Repair (MTTR) by almost 5X and reduction in L1 support costs in excess of 30%.

DAMS is part of PwC India’s Neomegha portfolio of solutions that are targeted at enabling enterprises to accelerate their digital transformation.

To learn more about DAMS, visit:  https://www.pwc.in/consulting/digital-services/digital-asset-management-solution.html

About PwC Digital Services

PwC Digital Services is a community of makers around the world who help clients break down silos, unearth new value, and pioneer tomorrow. Our goal is to transform business outcomes and results by delivering innovation to market.

Whether we are designing unique customer experiences that can help regain a company’s competitive edge or deploying new digital assets to increase efficiencies in the supply chain, we bring together elements of your business to drive results across your whole organization. We do this by working at the intersection of Business, eXperience, and Technology (BXT), which combines the best of PwC in a way that’s faster, more agile and accountable for our clients, from ideas to results.

Our 200,000+ business builders, experience designers, data scientists, and technologists work in 30+ cities around the world. To know more, visit: https://www.pwc.in/consulting/digital-services.html.

About PwC

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 223,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com.

In India, PwC has offices in these cities: Ahmedabad, Bangalore, Chennai, Delhi NCR, Hyderabad, Kolkata, Mumbai and Pune. For more information about PwC India's service offerings, visit www.pwc.com/in

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